Blue Flag Technologies Ltd

Blue Flag Technologies specialise in the provision of enterprise class Customer Contact Management solutions to Commercial and Public Sector organisations. We partner with our customers to ensure they deliver service excellence in the interaction with their customers, citizens, partners and suppliers.

Our combination of 12 years cross industry experience and dedication to long standing working relationships with our customers has given us a unique and leading position in the marketplace. The testimony for this is an enviable track record of over 100 successful installations.

The catalyst for this success has been our solution – SERVICEmail.

SERVICEmail is a proven commercial, off-the-shelf (COTS) and highly flexible solution for managing, tracking and profiling customer contacts and complaints. As organisations, business processes, regulations and customer behaviour changes, SERVICEmail can easily adapt to drive your Customer Service operation forward.

SERVICEmail can also be configured to capture staff-feedback, meaning that not only external customer contacts are registered but also those of the internal customer base or workforce, to ensure every area of business-relevant feedback is captured in one centralised location.

Blue Flag Technologies have additionally pioneered a full functionality, zero footprint, browser-based client that is leading the way in the Customer Contact Management arena. This ensures the scalability of the SERVICEmail solution to one thousand concurrent users.

Blue Flag Technologies have an in-depth understanding of Customer Contact Management requirements. Together with our powerful SERVICEmail system, our total customer care philosophy and our consultancy and support expertise, we can work with your business to ensure you meet and exceed your Customer Service objectives.

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