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BPA International

BPA International

BPA has a unique approach to the development of Call Quality - Customer Service and the maximization of Sales Opportunities. Programs and approaches to development based on extensive research since 1988. The three component parts of the organization provide support in the following areas:

Remote Call Monitoring and Call Analysis

Scoring Calls, Objective Measurement, Objective and Impartial Feedback, Recording and Assessment of Live Data, Real Time Data,
Web Based Access, Ability to produce tailored reports in seconds, Multi Lingual Research Team.

Benchmarking:

Objective Analysis of Service Delivery, Comparison to Competitors, Identification of Strengths, Actionable Feedback, Multi Lingual Research Team, Global Perspective.

Training :

Research Based, Practical, Actionable, Results Orientated Multi Lingual Training team.

Services:

We Produce Objective Research Data to Compare Performance of Companies and to Provide in Depth Actionable Feedback on Performance.

  • Call Centre Benchmarking
  • Face to Face Mystery Shopping
  • Customer Satisfaction Surveys

Our Training Programmers are Innovative and Produce Tangible Results. We have case studies Which Demonstrate the Impact of Our Unique Approach.

  • Agents
  • Team Leaders
  • Managers

We can Develop Objective and Measureable Standards and Processes to Enable The Effective on Going Development of Your Team.

  • Agent Evaluation Software
  • Outsourcing of Call Monitoring and Coaching
  • Consultancy Services
Company: 
http://www.bpaworldwide.com/

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