Inactu Group LLC

Inactu is a call center consulting company focused on improving customer care operations. We specialize in helping companies improve call center operations or outsource their customer care programs to third party organizations as well as through software development and application integration services. Our team members that are available on either a contract or full time .

Our goal:

To provide strategy, staff augmentation, software and application development resources, IT/development project management and hands-on leadership through proven methodologies, accountability and management so you can outsource your customer care program without compromising customer service.

Services:

Services | Consulting | Outsourcing | Development | Knowledge Management

We will help you with all aspects of your call center or outsourcing program by providing valuable consulting services, including:

• Analysis and planning
• IT and systems design
• Implementation
• Training & training development
• Project management
• Staff augmentation
• Management consulting

Outsourcing a customer care program can be intimidating. We will help you prepare for outsourcing and take your program out to bid so as to achieve the best possible solution at a competitive price.

• Customer service
• Technical support
• Helpdesk
• Business Process Outsourcing (BPO)
• In & outbound voice
• E-mail
• Chat & web collaboration
• Back-office & administration
• Onshore & offshore outsourcing

We can help with implementing and managing programs in the US, Canada, Latin America, Asia (including India, Philippines, China, etc) as well as in Europe. We can also help take you to the newest call center location - South Africa.

We bring valuable adjunct services to call center engagements that including:

• IT & systems consulting
• Application development
• Knowledge management

We work within the following market segments:

• Technology
• Consumer goods
• Financial services
• Telecommunications
• Manufacturing and diversified industries
• Enterprise helpdesk

More like this . . .

Datapoint

Datapoint is a systems integrator for enterprise and call centre communications covering all related infrastructure and applications. This is...

NetKeeper

NetKeeper help desk software and customer service and support software solutions are affordable, easy to use applications. NetKeeper Help Desk...

CallPoint

CallPoint New Europe is proud to announce that it has been awarded ISO 9001:2000 certification in February 2009. This certification is the result of...

Contact Center Professionals, Inc.

Contact Center Professionals, Inc. (CCPro) offers you an opportunity to learn more about us and why we are leaders in the fields of call center...

Talk2Rep Call Centers

Talk2Rep Call Centers are nationally recognized as one of the leading customer contact organizations for superior quality, professionalism and...

Intervox Group

Intervox Group is a next-generation management consultancy specializing in customer interaction management strategy and practice. We work with...

FirstWave

FirstWave Technologies brings customers solutions for the complete sales life cycle helping you generate leads, increase sales, and retain your...