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Intervox Group
Intervox Group is a next-generation management consultancy specializing in customer interaction management strategy and practice. We work with executives at some of the best companies in the world to help them realize the full potential of their customer facing operations.
The contact center, for many companies the primary face to customers, remains a largely untapped source of enterprise value creation. Our mission is to help clients understand and exploit the mechanisms that transform the contact center into a driver of enterprise value.
We offer a full range of services, from visioning and strategy development to solution architecture, implementation and support. Our Executive Advocate provides a single point of control and accountability for capabilities that span the full spectrum of Contact Center operations.
Our Total Performance Optimization (TPO) framework is a vision-to-bits implementation methodology that ensures consistent and reliable results from beginning to end of every engagement. Total Performance Optimization is an integrated approach to understanding what customers want from your company and aligning your company's processes, resources and behaviors to provide those services, consistently and efficiently.
Service:
Meaningful business transformation starts with informed diagnosis and sound planning. Realizing and sustaning the vision requires sure-footed execution. Intervox Group understands the value of single-source vision-to-bits capability. Our services span the lifecycle of continuing client relationships from analysis, business strategy and planning to solution design through implementation and support.
Company:
http://www.intervoxgroup.com/ More like this . . .
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