IVC Inc.

IVC, Inc. is a business oriented technology company, located in Cary, NC, providing information technology leadership for short-term and multi-year projects since 1987. IVC has provided assistance with call center and help desk systems to companies and organizations such as: NASA, Bombardier, Lockheed-Martin, Procter & Gamble, Fortis Homes, Banco Comercial Portugues, Citibank and Servicemaster. IVC has worked with large companies, start-ups and community organizations to provide state of the art e-commerce and collaborative community applications.

Call Center/Help Desk

Defined as "an operation with two or more people handling incoming and/or outgoing calls", call centers provide internal support, customer service, catalog sales, reservations, telemarketing, or collection services.

IVC provides a suite of services for new or existing call centers. By focusing on customer management solutions and assisting companies develop their customer service organizations, IVC, Inc. couples process analysis with technology expertise.

The results are seen in enhanced delivery systems, improved and measurable quality of calls, applied process engineering and a focus on service. Having worked in complicated call center environments with a variety of software and hardware products, IVC brings to the table an impressive knowledge base that can be utilized to assist you with the planning and implementation of your own center.

Services that IVC offers include:

Process Analysis & Process Engineering (from the design all the way through implementation)
Information Modeling
Computer Telephony Applications
Contact Management Systems
Workflow
System Design & Implementation

Company:

http://www.ivc.com/

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IVC Inc.

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