M&C Associates

M&C Associates, LLC was founded by former Senior Executives of Periphonics/Nortel, Lucent Technologies and Avaya.

Our areas of expertise revolve around technology and services in the call center marketplace, including Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Advanced Speech Recognition (ASR), VoiceXML and Voice over IP (VoIP).

Formed in 2001, we serve the Enterprise and the Service Provider markets throughout the USA and Canada. Over the past 25 years, we have been among the technology leaders serving the Fortune 2000 companies and, in many instances, we have led the way through invention and innovation.

Services:

Application Development:

Our software developers can upgrade your current set of applications, including script changes, adding Speech Recognition or Text-to-Speech, migration from one platform to another or development of new applications in PeriProducer or VoiceXML, integrating with C/C++, Java or XML as required. We guarantee our work and offer maintenance contracts to keep your applications and operating environment current.

Help Desk:

While updating, enhancing or developing your IVR applications, programmers and system administrators sometimes require extra help that our experts can provide. Whether it’s help designing, debugging or managing any aspect of an entire project, M&C Associates can provide the necessary assistance.

OS Security

Safeguarding information and protecting the integrity of your network and systems are vital to your business. M&C Associates has developed an OS Hardening security package for the MPS and VPS/is which addresses the essential requirements of typical enterprise OS security policies. The OS Hardening package can be implemented in its entirety as defined by M&C, or our security team will review and analyze your specific requirements and customize the specification and implementation.

Proactive Monitoring

M&C Associates has implemented proactive monitoring solutions for Nortel Periphonics IVR systems. With our platform knowledge and expertise, we can implement standalone monitoring or integrate IVR monitoring into your current environment. The goal is to find and fix problems before you hear about them from your callers.

Professional Recording:

Improve the caller's experience with your self-service applications with professionally recorded prompts. Whether you want to update your recordings, add new services or languages our staff will accommodate all your needs. We provide turnaround service in as little as 24 hours at prices that are below those you are paying today.

System Maintenance:

Learn More M&C Associates offers local and remote field engineering and support services for your IVR platforms. The service staff consists of manufacturer-certified technicians with average experience of over seventeen years. We offer a full complement spare parts and provide all related technical support services. We guarantee the highest level of service at substantially lower rates than you are paying today. You can choose from our Gold Service (9x5) or our Platinum Service (24x7).

Workshops:

Learn More Workshops are vital to ensure that your call center and IVR operate at peak efficiency and performance. Our curriculum includes introductory, programmer, operator and maintenance workshops for you and your staff. Our instructors average over 10 years of hands-on experience developing and delivering customized workshops to hundreds of Enterprise customers (big and small). Our rates are very competitive, our workshop sizes are small and we customize each workshop to fit your individual needs. We also offer an onsite workshop option.

Company:

http://www.m-cassociates.com/

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