Noetica

As described in the Company Overview the Noetica provides professional services through its own consultancy division consisting of highly trained and experienced contact centre and technology professional staff.

Services - Training, Consultancy & Bespoke Development and Support - are absolutely tailored to individual customer needs. Our software is about customer interaction processes and about agent front end integration. Our products can help you meet your initial business requirements "out of the box" - and then tailor the technology to your more specific needs.

We specialise in agile Customer Interaction Management (CIM) software tools and the rapid deployment of SOA (Service Oriented Architecture) unified agent front end solutions in Call Centre environments. Our product family, Synthesys™, is the only call centre technology framework that delivers a unified desktop based around BPM (Business Process Management) logic that can be built and changed by non IT staff within minutes and without downtime.

Noetica was the first software company in the UK to deliver such a completely visually designed, CTI enabled, both inbound and outbound, fully integrated unified front end in SOA style for call centres. Initially well-known for its unique and powerful call scripting technology Noetica provides complete call centre technology that you can maintain and modify easily. Ultimately, we provide Peace of Mind.

Noetica have customers worldwide including the UK, US, Canada, Germany, Benelux, Spain, Ireland, Italy, Greece, Switzerland, Sweden, the Czech Republic, Poland, Australia and Singapore. We have successfully implemented our Unified Front End and Business Process Management technology including Call Centre Scripting within various industry segments such as Insurance, Finance, Media and Outsourcing. Companies focusing on large Outbound campaigns are benefiting from our patented Predictive Dialing technology. Our Service Despatch workflow software is effectively deployed within Emergency and Technical Repair Services contact centres.

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