TGMC Dr. Thieme Gleue Management Consulting

TGMC has succeeded in establishing itself as a leading specialist in the German call center market like no other executive search firm. TGMC is the leading German executive search firm for call centers and related areas of conventional catalog/mailing, telephone and online channels of communication. TGMC's consulting activities largely consist of finding qualified personnel for vacant call center positions, including qualified specialist openings.

Since 1994, TGMC has helped in-house call centers and call center service providers find personnel for more than 500 vacant positions. In this field, TGMC serves the primary sectors of mail order, (direct) banking, telecommunications and tourism. The executive positions filled with TGMC's help range from the CEO to the team leader. In addition, they have located qualified personnel for specialist positions in such areas as business development/sales, workforce management or training/quality management.

Approximately every two years, TGMC and the leading trade journal "TeleTalk" jointly carry out the major "Call Center Salary and Career Comparison Study". On behalf of customer, TGMC carries out further salary surveys, with a special focus on regional salary structures in the call center industry. TGMC has developed a psychological aptitude test for screening inbound and outbound agents with its Bauchiess-Thieme Instrument (BTI).

TGMC consultants Tatjana Voss, Rainer Kolm and Dr. Jan Thieme are highly knowledgeable about the call center business, not only from their own extensive consulting activities, but also from having served in managerial positions in call centers and in customer service.

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